TERMS OF SERVICE
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We reserve the right to change, update or replace these Terms of Service at any time.
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COPYRIGHT
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The website is owned by Siusan Patterson. Please be aware that Siusan Patterson holds all rights to all artwork that appears on this website including sold and unsold originals, commissions etc. Without her written permission her artwork cannot be resold or reproduced for profit.
Accreditation is given when appropriate, such as photo credits.
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ORDERS AND PRICING
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The prices of products are correct at the time of publication on our website.
All orders are subject to our approval. Purchase offers are only accepted when goods orders are dispatched by Siusan Patterson
We reserve the right to change prices on our website without prior notification. All goods are priced in GBP.
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ORDER ACKNOWLEDGEMENT
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Once you have placed an order you will be sent an email confirmation.
We reserve the right to refuse any order you place with us. In such an event we will attempt to notify you and the reason why vie the email provided in your order.
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SHIPPING DELAYS
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If we are unable to fulfil your order immediately. We will inform you with details of any delays or issues there may be. If we are unable to contact you we will cancel your order. Any payments already made will be refunded.
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RESPONSIBILITY OF THE CUSTOMER
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All information given on your order form must be complete and accurate. If information given by the customer is incomplete or incorrect the customer will be liable for any costs involved in resolving the matter.
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WEBSITE ERRORS, INACCURACIES AND OMISSIONS
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Occasionally there may be information on our site that contains typographical errors, inaccuracies or commissions that may relate to artwork or product descriptions, pricing, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or commissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
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DELIVERIES
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We try to dispatch all orders within 48 hours, although sometimes this may take up to 7 days. If your order is urgent, please get in touch.
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UK DELIVERIES
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Small items are generally dispatched by Royal Mail. Larger items will be dispatched usually by courier. More information on UK deliveries can be found in the FAQ section here
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An email will be sent to keep you informed about when your order will be dispatched.
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INTERNATIONAL DELIVERIES
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Internationally, the shipping price for individual work will vary according to its individual destination. Get in contact before purchasing for details.
Please note, all shipment times outside of the UK are estimates only. We cannot be held responsible for any delays once the item has left the premises or the inability to deliver to the address provided.
Any issues with regards to delivery must be raised within 7 days of receipt of the goods.
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RETURNS POLICY
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In the unlikely event you are unhappy with your piece or have a change of heart, we offer a full refund up to 14 days after receipt. Please email before returning your purchase include your name, order reference, postal address and reason for return. Postage instructions will be sent to you on receipt of your email. Once the items have arrived back with me in their original undamaged condition, I aim to process your refund within 5 working days - customer pays return shipping.
We cannot accept any responsibility for items lost during the return shipping. Please make sure the correct postage is paid as any returns sent with incorrect postage may not reach us and the refund will not be completed.
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DAMAGED GOODS
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If an item is damaged on delivery, it should be returned to us immediately. Contact us immediately by email. Any damage to the item should be clearly indicated. You will be refunded for the cost incurred in returning the item.
Your purchase will be refunded on its return.
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WRONG ITEMS ORDERED
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If you have ordered the incorrect item, you can return it, details above, the customer is liable for the costs of returning goods.
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INCORRECT ITEMS SENT
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If we have sent you a wrong item, please contact us by e-mail, you will be refunded any postal charges that you incur sending these items back to us, and we will refund the goods.
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These Terms of Service shall be governed by and construed in accordance with English Law